Customer information

  1. The seller of the goods presented is

Becton Dickinson Rowa Germany GmbH, Rowastr. 1 -3, 53539 Kelberg

Phone: 02692-9206-0
Fax: 02692-9206-1299
E-Mail: rowa@bd.com
Managing Directors: Dr. Torben Schuettfort, Simon Seifert

Entered in the Commercial Register at Wittlich Local Court

Register number: HRB 40653

Value-added tax identification number: DE258755400

  1. Limitation of range of customers / delivery areas

BD Rowa only sells the products advertised in the BD Rowa web shop to companies having their seat of business in the United Kingdom and provide a delivery address in the United Kingdom.

  1. Prices / shipping costs

All prices are quoted excluding value-added tax and shipping. Above an order value of £ 200, products will be delivered in the UK free of charge.

The shipping costs (standard delivery) per order are for delivery within the United Kingdom: £ 6.90 plus a handling fee for shipments to non-EU countries of £ 4.90.

  1. Types of payment / when payment is due

BD Rowa accepts the following payment types:

  • Credit card
  • Invoice payment

You shall pay the purchase price plus shipping costs before the goods are shipped (“Advance Payment”). The invoice payment shall be excluded from this sentence.

Credit card

BD Rowa accepts the following credit card providers:

  • Visa Card
  • MasterCard
  • American Express

If you choose to pay by credit card, please enter your credit card details directly on the interface of PAYONE GmbH, Kiel, which is integrated into our shop. We cannot access your credit card details at any time.

Your credit card account will be debited when the purchase agreement is made. When the agreement is concluded and your credit card details are forwarded to the credit card provider, it shall be deemed as prior authorization and limitation of the credit line of your credit card account.

Invoice Payment

If you choose the invoice payment, you shall transfer the invoice amount within 7 days after receiving the products to the account of BD Rowa. BD Rowa reserves the right to activate the payment type only for specified customers. You can check the availability in your customer account.

  1. Delivery date / delivery service

Delivery date: see information on each product details page

Delivery service: parcel delivery or carrier

BD Rowa reserves the right to contract a shipping company in special cases (for example the BD Rowa Dose packaging foil).

  1. Language / saving of text of agreement

A valid agreement shall only be concluded in English language.

We will store the agreement and it will be accessible after completion of the order if you have registered as BD Rowa web shop customer in your customer account. In addition, you can also print the content of your order after it has been placed and you will receive an e-mail, showing the content of the order.

  1. Ordering (technical steps, ordering process)

The following technical steps lead to the placing of an order in the web shop:

If you have found an article which you would like to buy, place it in your virtual shopping cart by clicking the button “Add to shopping cart”. You can see the content of this shopping cart at any time by clicking the button “To shopping cart”. By clicking the button “Remove”, also symbolized by the icon “X”, you can remove products from the cart at any time. To start the ordering process, click the button “Checkout”. You will see the list of the articles which you have placed in your shopping cart and their prices. Here, you can finally decide whether you would like to order these articles or if you want to make any changes or corrections. These processes are not legally binding. Only by clicking the button “Commit to buy” you will send the order to BD Rowa offering the conclusion of a purchase agreement in a binding form to us.

We will immediately send you the confirmation of receipt of your order via e-mail.

  1. Conclusion of the agreement

An agreement for the goods which you have ordered is concluded as soon as you receive a statement of acceptance or an order confirmation from us by e-mail within the acceptance period.

When you place an order by telephone, fax, mail or e-mail or in any other form, you are offering a legally binding purchase agreement to BD Rowa for the listed products.

An agreement for the goods which you have ordered is concluded as soon as you receive an order confirmation from us by e-mail within the acceptance period. 

The offer has been accepted if you receive the goods in the specified period or if we act in an implicit behavior.

The presentation of the product range in the web shop or in advertisements or our catalogue does not constitute a binding offer in the legal sense.

  1. Warranty (information on liability for defects)

Our Web shop General Terms and Conditions apply. We draw your attention specifically to sections 7 and 8.

In the event of a complaint (e.g. product damaged/missing/incorrectly supplied), please use the complaints form. Please complete it and send it within 7 days to the following address:

rowa-service@bd.com

Please enclose the relevant delivery note with your email and photographs if appropriate. You will be notified of further action immediately.

  1. General support

Telephone: +49 (0)2692 9206-0

Fax: +49 (0)2692 9206-1299

Please note: No charges will be made in excess of normal use of telecommunications.